Our analysts focus on driving results that improve customer loyalty and advocacy. Our success is driven by how much we help companies improve the customer experience. But data is only as powerful as the analysis and insights tied to it—and we put that power in the hands of our clients ...
enabling better purchase decisions – and better business results. We understand that the customer experience is vital and that simply measuring it is not enough. Our analysts focus on driving results that improve customer loyalty and advocacy. Our success is driven by how much we help companies ...
it takes more than inspiration, desire and hope to build a brand that you are passionate about and sparks lasting loyalty from your customers and brands.
The Small Business Strategy Trifecta™ method analyzes cash flow, streamlines processes, and tracks metrics to grow small business operations.
One commonly asked consultancy service is to explore customer satisfaction and brand loyalty, and for that reason, presenters can work with customer lifecycle templates, which explore the process from a buying need to a recurring consumer of a brand. ...
Implemented a customer retention strategy for a telecommunications client, leading to a 5% increase in customer loyalty and a reduction in churn by 8%. Work ExperienceCopy Strategy Consultant Accenture 08/2014-03/2016 Co-designed a supply chain optimization project for a global manufacturing company,...
We will look at these lessons from both a theoretic and practical perspective using a real-world case study from Instant Access Technologies (IAT) Ltd. IAT recently evolved their epoints.com(http://epoints.com/) customer loyalty platform from a monolithic Java application deployed into a data ...
Moreover, a strong brand can help drive customer loyalty, increase brand recognition, and make it easier to scale your business. When you first start your company, your brand identity will play a key role in setting the foundation for future marketing efforts and business growth. Whether you ...
(Not enough! Focus on driving loyalty.) Vulture.com did a study to see what makes someone to return: if a reader returns at least 5x in a single month they become a loyal reader. Page height (number of pixels) on first visit was the strongest predictor of return. (Vulture peaked at ...
Originally from London - where I ran marketing at some of the UK’s fastest growing private companies - I now live and work in New York. My experience spans education, technology, subscription & loyalty, finance and professional B2B services. ...