Remediation efforts for ConnectWise PSA™ are ongoing. In the meantime, please consider moving to the web client instead of our thick client to reduce the risk of exposure to the vulnerability. BrightGauge™, SmileBack™, ConnectWise CPQ™, ConnectWise Automate™, Asio™ platform, and ...
Keep clients in the loop: Have open lines of communication with your clients. Even in the event of drastic errors, breaking the news right away is always the best course of action. You and your client can work together to get in front of the issue. By not saying anything, you may turn...
Cons: Query of information via Perchbana needs to be segmented by client sites. Alternatives Considered: Splunk Enterprise Reasons for Choosing ConnectWise SIEM: Cost of the product was a major factor, but the implementation and maintenance of the product was also high on the list. Splunk on ...
Time tracking and billing reduces revenue loss and client skepticism. Your team can easily enter and track their billable time by the minute and by client, project, or task and include detailed notes to avoid client audits. With these efficiencies, your team will have more time to better serve...
Remote secure access VPN is a solution that provides users with remote access to an organization’s network. The host may have VPN client software loaded or use a web-based client. The solution leverages security features like multi-factor authentication, endpoint scanning, and encryption of all ...
ServiceTree is designed for the distinct needs of an MSP, created using data and analytics from over 100,000 tickets. Easy Usage ServiceTree integrates seamlessly with daily operations as a downloadable Chrome extension. After a quick 5-10 minute setup, techs are a simple click away from worki...
See Sophos products are missing in the product catalog list of ConnectWise Manage client.Usage synchronization failures Check that you have default values set in your ConnectWise catalog for unit of measurement (UOM). If you don't have default values set you will get synchronization errors. ...
In that sense, it's very dynamic, and I can immediately identify which client is making a support request. It can route it to the appropriate queue and then send out the appropriate notifications. As work is done on the ticket, you can also notify the person requesting support or other ...
Starting a ConnectWise ScreenConnect session is relatively straightforward, but the user interface isn’t the most intuitive. One thing that stands out about the web client is its cluttered, text-heavy design. There are necessary tools, but getting started with them can be confusing. ...
We also like that ConnectWise Control automatically removes the client from the remote computer at the end of the session, ensuring the end-user’s security. [Learn more about secure remote access.] Tip With many employees now working from home, you can use remote PC software to set up ...