This article provides instructions on resolving the "RDK-03031 - Unable to Connect to XFINITY TV" error.When this error occurs, you will see the following message on your device: "We're having trouble connecting to the X1 Platform. This may be temporary so please check back shortly ...
1. Press and hold the power button for 40 seconds to turn your Kindle device off. You will know this has happened as the power light will go out and the screen will go blank or a dialogue box appears on-screen. 2. If a dialogue box appears, the on-screen prompt will ask you to ...