I would like to help. I recommend you reach out to our Instant Ink team. You can click on the following link to initiate a case: https://support.hp.com/us-en/contact-hp/product/HP-Instant-Ink-series/5264756/model/5401249#Z7_3054I... Once you fill out the online form t...
https://support.hp.com/us-en/contact-hp/product/HP-Instant-Ink-series/5264756/model/5401249#Z7_3054I... Once you fill out the online form to create your case you can choose from different direct contact methods. Best regards, E-roqI work on behalf of HPIf you found this ...