My job was to answer customer service phone calls using a headset with two monitors. I helped with issues like payment processing issues, changing number and addresses, tracking packages, and releasing payment holds when appropriate. Hours were sporadic at times with high standards for surveys tha...
Customer Service Officer(Former Employee)-Brisbane QLD-25 August 2024 There is next to no support from your team leaders, training is rushed and materials are no where near sufficient. They basically throw in phone calls hardly knowing the systems and when you reach out for support, you are ...
Customer Service Rep(离职员工)-Lubbock, TX-2014年7月22日 answering incoming phone calls troubleshooting home phone and internet 优点 Great benefits 缺点 Micromanaging 这篇点评对您有用吗? 4.04.0星,满分5星。 Pretty good company Customer Service Representative(离职员工)-Lubbock, TX-2014...
What does good customer service look like to you? The interviewer wants to know that you have done your homework for the company, and they are looking to see if you are a good fit for the culture and values of the business. Background Checks For some roles, you may need to have more...
Customer Service Advisor(Former Employee)-Larbert-18 July 2023 I tried to work at Webhelp and it was the most awful job I've had.They don't hide the fact that you are just a number to them and once you are out of the 2 week training (they say 2 weeks but really it's 1 week ...
engineer CX solutions to enable efficient customer self-service and build customer loyalty; customer engagement solutions and services that address the entirety of the customer lifecycle; and AI technology that can intelligently act on customer intent to improve customer experience with non-human ...
Customer Service Representative(离职员工)-Remote-2024年9月17日 A typical day working at Concentrix was wonderful. I loved working there. It was a productive yet fun working environment everyone knew when to play and when to work.The culture of the company was incredible.The hardest part of my...
Weirdest place ever managers stare at everyone’s crotches for “no phone policy”. Customer Service Rep(离职员工)-Las Cruces, NM-2024年9月12日 Weird place from the start. They will hire literally anyone but don’t be fooled. Only bonuses come from scamming customers to buy equipment and ...
CSA - Customer Service Assistant(离职员工)-Falkirk, Falkirk-2023年4月22日 Not a great place to work, just seen as a dispensable commodity that has no value than to answer the phone.Given unrealistic objectives to achieve and very little Jo satisfaction ...
Call Center Customer Service Representative (离职员工) - Richmond, VA - 2017年2月19日 Typical day at concentrix was getting all the phone calls out the queue. I learned how to order medications and deal with prescriptions for the patients. Management had bad services in my opin...