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Remember to regularly evaluate and update your remote work toolkit as technology evolves and team needs change. Focus on solutions that enhance productivity while maintaining security and promoting positive team collaboration. With the right tools and strategies in place, remote teams can achieve and of...
By following the steps in this guide, you can have your new customer service strategy in place and be that much closer to building a brand that inspires excitement and loyalty. Email is only one part of your customer service, but it is an essential one. Consider Hiver’s solutions that ...
Encourage one-on-one video calls between people (as part of onboarding) Remote first company culture For many, building aremote first cultureis challenging, but worthwhile.Culture is the barometer of how well an organization is communicating and reinforcing its values. ...
Either way, I recommend you outline your marketing goals before building upon your strategy. Why? Because your goals will inform other components of the plan, including the budget and content creation process. With every objective, you should aim to be as specific as possible. Try to create ...
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6. Provide self-service solutions. Rather than requiring people to call your business whenever they need help, customers should be free to answer questions and solve problems independently with a self-serve support setup. Self-service tools like knowledge bases and chatbots make it easier for cust...