At the heart of creating a killer knowledge base is knowing what to put in it. Which leads us nicely to our next tip. 2. Log Frequent Complaints Studies suggest that for every complaint you get there are another25 dissatisfied customerswho don’t bother to pick up the phone at all. This...
How can you use customer complaints to improve your business? While it can be tempting to make excuses as to why something went wrong, the best way to use customer complaints to improve your business is by listening, asking for feedback, and doing your best to make things right. by...
This word cloudshows common complaints collected by this business. It’s also useful to log in how a certain issue was solved, for future reference. As mentioned earlier, many customers won’t complain directly to you, so the good idea is to get proactive andmonitor negative comments on the...
She verified our information and got our log in's for Bing and Apple. Nice job! 6 Stars Steve - Kenosha, WI Review Date: 12/19/2019 Rene is pleasant and knows what she is doing! She set up the website and went through all of that with me. She was great! Jonathan - Clear...
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