The majority of (62%) complaints were delivered to the complained department dependent on the chief of staff and the assistants were complained of most (47.6%). Two investigations were opened on all doctors, and a "warning punishment" was given to them for just r one complaint. Conclusion: ...
BEIJING, March 26 (Xinhua) -- China's health authorities have issued a circular calling on hospitals to establish a rapid response mechanism for addressing patient complaints, amid efforts to foster amicable interactions between doctors and patients. According to the circular co-issued by the general...
Often doctors don't hear about the patient complaints. Maybe patients are intimidated and don't want to confront the doctor. It's okay to encourage comment. You don't have to ask, "How am I doing?" as did a former New York City mayor. But you can ask a patient, "Are you satisfie...
BBC bosses were alerted to complaints about Gregg Wallace on at least four different shows over a decade, The Telegraph can reveal. A Telegraph investigation has now uncovered details of 19 incidents in which Mr Wallace has been accused ofbehaving inappropriately, including 12 that were raised with...
After patient registration,how long are patientstypically expected to wait before seeing doctors at your practice? If back-ups and extended wait times are common, consider investigating the cause and finding better patient management solutions.
http://ophthalmologytimes.modernmedicine.com/ophthalmologytimes/news/should-aging-doctors-be-tested-competency?page=full. Published July 30, 2015. Accessed June 2, 2017. 23. Kupfer JM. The graying of US physicians: implications for quality and the future supply of physicians. JAMA. 2016;315(4...
I was instructed to obtain a doctors medical certificate and to call back again (easy to say) to get instructions for where to send it to request a compassionate cancellation due to Ill health. I'v also tried online chat but get told to ring the phone number. All I need is an email ...
She said she told me that so I could understand that it wasnt going to just happen that the doctors office hadn't sent it yet. I told Cynthia that her response was not appreciated and all she had to do was tell me that, as a daughter calling in to order meds for her mom who has...
For example, relatives of a patient complaining about how the doctors communicate with the patient and not about the adverse event that involved a wrong dose of medication. To be able to examine whether the identity matches related to the same issue, we obtained more information about these ...
I chatted with about three representatives and cannot believe the level of incompetence of these "customer service" reps. I had emailed the chat transcript to myself and advised the representative that I was sending a copy to their corporate office as well. For the first time ever, I did ...