Keeping an eye on the performance and engagement of your support team is equally important. Employee engagement metrics let you know who’s is excelling and who is in need of further training. Besides, pinpointing top agents gives the opportunity to commend and reward them. And not just that,...
Accordingly, the help desk function should ensure better customer service to improve brand loyalty, and it should service employee requests efficiently to reduce the impact on productivity. … Read more Zoho Desk vs. SolarWinds Web Help Desk
PMTsolutions is a company that specializes in providing payment solutions, operating within the financial technology sector. The company offers end-to-end services for open and closed loop cashless transactions, enabling payments through credit, debit, customer loyalty, citizen or employee cards, and ...