Only by adopting the strategies to target loyal customers can companies accomplish more in their future development. A. Right B. Wrong C. Doesn’t say 相关知识点: 试题来源: 解析 C 正确答案:C 解析:题干在设置上钻逻辑的空子,其提出的叙述是文中没有清楚交待的。文中信息点“Loyalty-based ...
aUltimately, the long-term objective of most companies is to develop and maintain loyal relationships with its customers. Well-established companies commonly set IMC objectives for brand loyalty, such as increasing the customer database by 20 percent to help build a more loyal customer base. A c...
Loyalty takes listening: customers are more likely to be loyal to companies that meet their expectations. Doing so means aligning the voice of the customer with marketing.(CUSTOMER LOYALTY: Loyalty Marketing Guide 2013)Shearman, Sarah
1从文中第一段“loyal customers. It can cost ten to twenty times as much to acquire a customer as to retain one”,可知,拥有一个新顾客花费的精力是维持一个老顾客的10到20倍。选项A符合题意。2文中第二段“At the heart of customer-driven business model is a clear understanding of the custome...
Research bySQM Groupsuggests that the average waiting time for acceptable customer service is 2 minutes or less. Longer delays in addressing customer issues can result in frustration, a bad brand reputation, and even the loss of the most loyal custo...
(全面的)savings for employees.the study compared the prices customers with different insurance plans paid for the same popular pair of eyeglasses at independent doctors and retail chains.it found that customers with insurance plans that were most successful at keeping out-of-pocket expenses low ...
aBeing well established in the industry, older companies are likely to have highly committed long-term employees as well as loyal customers and suppliers. 是源远流长的在产业,更老的公司可能高度做了长期雇员并且忠诚的顾客和供应商。[translate]...
The biggest difference: “Bots don’t have empathy.” That may make the skills of human reps who can empathize with customers through a screen even more valuable, especially with loyal, high-value customers that any company should want to keep around. ...
Many businesses resist innovation due to the risks, costs, and operational disruptions involved. Established companies may hesitate to overhaul successful practices, fearing they might alienate loyal customers or disrupt profitable areas. Additionally, large companies often face bureaucratic hurdles that slow...
simply buy a competitor's business for a certain price, in what is usually referred to as a horizontal merger. For example, a beer company may choose to buy out a smaller competing brewery, enabling the smaller outfit to produce more beer and increase its sales to brand-loyal customers. ...