Communications Platforms as a Service (CPaaS) facilitates cloud-based hosting and management of application programing interfaces (APIs). CPaaS-hosted APIs are routines and tools that simplify the programming process required to create and implement customized, differentiated enterprise customer engagement app...
CPaaS is deployed by organizations that want to embed communications in their business applications, as well as cloud service providers and developers looking to add communications capabilities to their applications and services. The platforms include standards-based APIs, comprehensive software development k...
Other CPaaS use cases for customer service consist of call queue management and automated feedback collection after a support interaction. CPaaS platforms enable businesses to integrate Direct Inward Dialing (DID) numbers into their communication strategies, offering customers direct and personal lines to...
You can always meet customers in the platforms and mediums they desire, from social media to video to SMS and beyond. Future-proof your applications. Having a full-service CPaaS vendor at your back makes it easier to future-proof applications. As technologies change, CPaaS APIs adapt to keep...
Communications Platform as a Service (CPaaS) is a cloud-based delivery model that allows companies to embed extra communication features into existing business applications. It does this by providing communication APIs (Application Programming Interfaces), through which companies can deploy capabilities like...
Communications Platform as a Service have already started to transform the communication environment as we know it. However, we’re still only just scratching the surface of what these tools can accomplish. Driven by evolutions in disruptive technology like artificial intelligence, machine learning and...
UCaaS integrates communication technology like call, chat, and video into one cloud-based platform. Explore how it works, top benefits, and best practices.
Below, we’ll look at UCaaS in a bit more detail. What is Unified Communications as a Service (UCaaS)? UCaaSis one of the most comprehensive examples of cloud communications solutions. Unified communications platforms bring together all the channels we discussed above in one place. ...
BBM Enterprise SDK is now BlackBerry Spark Communications Platform. Learn more, and download it for free at BlackBerry.com/Spark. Effective communication is at the core of any successful business. That’s what makes Communication Platform as a Service (C
There are only a few platforms that integrate multiple omics data types, bioinformatics tools, and interfaces for integrative analyses and visualization that do not require programming skills. Here the authors present an integrative web-based platform for analysis of omics data and signatures of cellula...