Make your company part of the world's leading review platforms. Collect verified reviews, boost your marketing and increase sales.
Trustpilot, Amazon, Booking.com, Expedia Group, Glassdoor and Tripadvisor have formed the Coalition for Trusted Reviews. A shared commitment to protecting the integrity of online consumer reviews worldwide. Read more Find the right Pricing plan for your business ...
Customers can feel if you care about them or not. Positive reviews are shaping your perception, but genuine and careful responses show that you’re going the extra mile for a great customer experience. They build trust and credibility Customers base their opinion on the reviews you receive and ...
Verified reviews Personalized review request forms Best customer service Ensure authenticity Wrapping Up! I hope this article has given you some ideas on how to collect reviews for your ecommerce store. Many tools can help, but it’s important to remember that they won’t do all the work for...
Customer feedback tools are essential for businesses, particularly within customer service companies, to gather valuable insights from their clientele. These tools range from simple surveys to comprehensive analytics platforms, all aiming to capture the voice of the customer. ...
Measuring customer loyaltyNPS provides a snapshot of your customers’ loyalty and their likelihood to recommend your product or service. The most important and interesting thing for us is that we see growth in our affiliate network because we automatically invite all these promoters to become ou...
Live chat is fast becoming an important customer service tool because: It’s convenient for customers and affordable for you. It helps make sales – in asurvey by Kayako, 38% of customers said they are more likely to make a purchase when a company offers live chat support. ...
Related resources Customer Feedback Closed-Loop Feedback 9 min read Customer Feedback Listening to Customers 14 min read Customer Feedback Unsolicited Feedback 11 min read Customer Feedback Voice of Customer Analytics 14 min read SEE MORE
Reviews are often positive or encouraging. Here’s an example: After a writing assignment, a digital agency client sent me a message that the content was engaging and that its client was pleased with the blog. Still, future business looked “iffy” because my fees were a little high for ...
Customer Feedback Closed-Loop Feedback 9 min read Customer Feedback Listening to Customers 14 min read Customer Feedback Unsolicited Feedback 11 min read Customer Feedback Voice of Customer Analytics 14 min read SEE MORE Popular Use Cases