Solutions Providers – 2021 2019 20 Most Promising Telecom Technology Solution Providers – 2019 2018 20 Most Promising Call Center Solution Providers – 2018 Check out the features that make Contaque one of the best contact center solution providers available in the market today!
2021年10月12日 产品更新,核心内容包括预测式外呼、IVR呼入控制和整合展示智能外呼人机日志等。 功能模块 亮点解释 预测式外呼 主要模块:任务管理、统计报表、调度模型、计费 位置:批量外呼-预测式外呼 新增【预测式外呼】批量任务类型,支持针对客户名单,发起预测式外呼任务,有效提升客户拨打效率。用户需要对任务名称、时...
2021年5月14日 产品更新,核心内容包括IVR转人工配置能力升级、IVR轨迹追踪与展示、2.0UI升级、新增监听体系、质检推送数据管理和前端优化等。 功能模块 亮点解释 IVR转人工能力升级 重新设计了转人工节点的布局与使用链路,对转人工方式、队列中、接起前、异常情况处理等进行分类,并增加Tooltip提示 新增【转接策略】:支...
Looking across all the contact center leader insights we gathered, a clear trend emerges: Contact centers that have moved to the cloud (fully or partially) have a completely different perspective on the benefits, advantages, realistic limitations or barriers and potential of cloud...
The Calabrio State of the Contact Center 2021 report dives deep into this inflection point in the cloud transformation of the contact center, providing surprising and actionable insights on: Accelerated Cloud Migration: How the pandemic has accelerated cloud adoption ...
Oct 28, 2022 | 7 mins read trucecaller for business 5 Customer Engagement Trends To Keep An Eye On In 2022 Sep 16, 2022 | 6 mins read contact centercontact center softwarecontact center technology Contact Center as a Service (CCaaS): A Complete Guide ...
The top 10 cloud service providers in 2024 are Azure, AWS, Google Cloud, and Alibaba based on their services, features, locations, and more.
A customer can query one or all yearly/monthly resources on the partner sales platform.If you need to renew resources that already take effect after you successfully invo
Most IT buyers (54%) now agree that cloud providers can offer superior security compared to an organization’s own data center, which helps explain the growing popularity of cloud services. Additionally, trust of cloud providers is particularly strong among organizations embracing remote work. We fo...
8 blockchain-as-a-service providers to have on your radar You don't have to build your blockchain project from the ground up. These cloud-based service providers can provide the necessary infrastructure, networking and development tools. Continue Reading By Christine Campbell, The Alpha Content...