A cloud help desk is a cloud-based customer support platform that centralizes and manages customer inquiries through support tickets. It streamlines case resolution, offers automation, and provides multichannel support. You can access it online, eliminating the need for an on-premises infrastructure....
Cloud Based Help desk OK,we use Amazon. That pretty much sums it all up. We have servers at two Amazon's locations - the "US-East" (Virginia) datacenter and "US-West-1" (California).More... The servers For our helpdesk we rent a number of "large instance" "EBS-backed" cloud ser...
Our cloud based Service Ticketing software is packed with useful features. You can track time spent performing services for client projects and retianers as well as bill hourly and charge material costs. Software Features Cloud Based Software Our software does not need to be installed on a ser...
Software-as-a-Service Helpdesk (SaaS Helpdesk) with customer database that lets agile teams provide online customer support.
Self-service portal Problem management Change management Service catalog IT service desk IT help desk ticketing Knowledge management Service request management IT support Next steps Book a free demo Contact sales Download Sign up Other products ServiceDesk Plus Cloud ServiceDesk Plus MSP AssetExplorer Supp...
. Dashboard charts based on ticket statuses, priorities and categories . Easy access to the recent tickets from the home page . Export tickets as CSV files Notes: - . This is a 30 days trial version, please reach out to Cloudlas support team for the license . Supported browsers are Micro...
Self - Service Portal The web based help desk has aself-service portalthat allows users to raise their own support requests. Imagine how much this could free up your technical teams or help desk staff. Not only can users raise their own tickets, but they can also track the status of their...
Help Scout Key features: Email-based support Live chat capabilities Self-service knowledge base Reporting and analytics Mobile app for support on the go Pros & cons: Pros: Simple and intuitive design Great for businesses focused on email and chat support ...
to make a real impact in delivering quality service at a lower cost, it’s time to move beyond spreadsheets. But that doesn’t mean embarking on a complicated IT project. With workforce engagement in the Verint cloud, businesses your size can leverage solutions uniquely suited to help you ...
to make a real impact in delivering quality service at a lower cost, it’s time to move beyond spreadsheets. But that doesn’t mean embarking on a complicated IT project. With workforce engagement in the Verint cloud, businesses your size can leverage solutions uniquely suited to help you ...