Starting with open-ended questions invites broad commentary and free flow of information, and can also help to build rapport with the respondent. Examples of these types of questions include things like, “What’s it like working with John?” or “Has John ever become aggressive?” or “Can...
Closed-Ended Questions Usefulforextractingparticular information. Oftenayes/noanswer. Canbeaspecificanswer,butnot detailed. Usefulforstoppingastory thatgoesontoolong. Helpfultogetinterviewee (interviewsubject)talking. (“yes”answersaregoodto buildtheirconfidence) ...