Client feedback surveys are not just a way for law firms to gain information. Ideally, they can and should be used to strengthen a firm’s relationships with its clients. That probably won’t happen if clients simply tick a few boxes on an email survey a...
Survey questions to avoid Surveys can help a business understand what it’s doing right, offering valuable evaluation of current offerings. But criticism can be even more powerful. Honest, unfiltered customer feedback lets you identify patterns and issues that hold your business back, generating solu...
Below we walk through some strategic advice and several client communication best practices from leaders in different business sectors. Client Communication Strategy Jamie Irwin, digital marketing manager atStraight Up, says feedback is the name of the game when it comes to client communication strategy...
“Before Client Savvy, we only had a once‐a‐year survey. So this tool has really helped us get regular feedback. It gives clients a real‐time opportunity to offer feedback. We have implemented changes based on client feedback — from project work and also billing and administrative clien...
“Before Client Savvy, we only had a once‐a‐year survey. So this tool has really helped us get regular feedback. It gives clients a real‐time opportunity to offer feedback. We have implemented changes based on client feedback — from project work and also billing and administrative clien...
17. Send out an onboarding satisfaction survey Lastly, send out an onboarding satisfaction survey to gather feedback on how the process went for the client. It’s a good idea to send the survey within a week or two of completing the onboarding process, while the experience is still fresh...
For example, first deploy Always-On with a connect failure open policy and survey users for the frequency with which Cisco Secure Client does not connect seamlessly. Then deploy a small pilot deployment of a connect failure closed policy among early-adopter ...
Include client feedback: Encourage clients to provide feedback on the reports and suggest improvements or additional information they’d like to see. From Q&A sessions to building reports with clients, any opportunity to discuss report findings can give you valuable information to both tune in your...
The S-LP coordinators should monitor SLAAs’ work to make sure of adherence to the best practice procedural guidelines, which should be coupled with continuous feedback from the SMME clients to assist in monitoring the work quality and implementation of control mechanisms where there is found to ...
of service. Create a survey through a platform like Qualtrics or send them a PDF or Word doc questionnaire that allows them answer specific questions and provide general feedback. After receiving it, follow up with a thank you and let them know you appreciate the time they spent ...