Client feedback surveys are not just a way for law firms to gain information. Ideally, they can and should be used to strengthen a firm’s relationships with its clients. That probably won’t happen if clients simply tick a few boxes on an email survey ...
Standard survey tools fall short in the complex world of AEC and professional services. They lack the ability to track milestone-based feedback and ensure that every touchpoint is a chance to improve the customer experience. Our solution goes beyond the survey, seamlessly integrating with your cli...
Survey questions to avoid Surveys can help a business understand what it’s doing right, offering valuable evaluation of current offerings. But criticism can be even more powerful. Honest, unfiltered customer feedback lets you identify patterns and issues that hold your business back, generating solu...
Standard survey tools fall short in the complex world of AEC and professional services. They lack the ability to track milestone-based feedback and ensure that every touchpoint is a chance to improve the customer experience. Our solution goes beyond the survey, seamlessly integrating with your cli...
More (and better) customer feedback Feedback gives companies essential insight into what’s working and what isn’t under their current approach. A good relationship between the customer and your company means they’re more likely to share their opinions with you, giving you the opportunity to ...
The survey is structured into five steps: the day after the purchase clients receive, by email or SMS, a summary of their purchase which they can save and a questionnaire of five questions. Client feedback (VIBE) is immediately reported in the clienteling app available to the Client Advisor,...
Below we walk through some strategic advice and several client communication best practices from leaders in different business sectors. Client Communication Strategy Jamie Irwin, digital marketing manager atStraight Up, says feedback is the name of the game when it comes to client communication strategy...
Thank you for the feedback. // I was pleasantly surprised at how accurate the survey was, and appreciated how positively you provided the feedback. // Thanks so much for this incredibly detailed and thoughtful response! // Thanks for the response and helpful information. Yes, I would say ...
The Customer Experience (CX) team at SAP Concur gathers your feedback and helps drive change. Find out how SAP Concur can help you focus on what’s important to you.
Give your partners the insights they need to protect and build key relationships. From matter-specific feedback to practice group benchmarking, we help law firms identify cross-selling opportunities and build their reputation Book a demo Trusted by leading Law Firms ...