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aProgressive Auto Insurance expanded the breadth of its customer experience when it instituted Instant Response Vehicles (IRVs). This made it possible to move claims processing to the scene of an accident to be managed part of the customer's experience that previously hadn't been focused on by...
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Developed a comprehensive training program for new claims adjusters at Progressive Insurance, which reduced onboarding time by 50%. Collaborated with the IT department to enhance the online claims submission portal, resulting in a 20% increase in customer usage. Led a task force that targeted insur...
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