Was it the claim handler trying to resolve cases faster to move files off their pending? Did giving the ability to get a case resolved, without having to write up and present it, give too much responsibility to the claim handlers? No matter the exact reason for the numbers, lessons could...
Within a short time of the claim being submitted, the claims handler uses CLARA to conduct a rule-based telephone interview for the purposes of assessment. Following this, the handler sends out a brief questionnaire customised by CLARA, along with a transcript of the telephone interview. The cla...
Kindergarten is where we learned to socialize in groups, lived by rules, played well with others, managed time, took turns asking questions and listened to authority. Success and creativity were rewarded and failures became further learning experiences. The more I thought about this recently the ...
For years, Chelsea Handler — who’s friends with Jennifer Aniston — let her dislike for Angelina Jolie be known by making nasty jokes about Brangelina’s controversial romance. During a 2013 interview onWatch What Happens Live, she threw shade at the actress, saying, “As a woman, I know...
For years, Chelsea Handler — who’s friends with Jennifer Aniston — let her dislike for Angelina Jolie be known by making nasty jokes about Brangelina’s controversial romance. During a 2013 interview onWatch What Happens Live, she threw shade at the actress, saying, “As a woman, I know...
Was it the claim handler trying to resolve cases faster to move files off their pending? Did giving the ability to get a case resolved, without having to write up and present it, give too much responsibility to the claim handlers? No matter the exact reason for the numbers, lessons could...