Buy one small application to help fix some aspect of the department. There are plenty of innovative technologies out there to help with everything from adjuster compliance (Xeneros) to claims auditing (the Audit Portal). Try one, they won’t cost too much but they will save you so much i...
Slashed operational costs by 18% by pioneering a remote claims adjuster program, reducing the need for in-office presence. Work ExperienceCopy Lead Claims Supervisor Chubb Group 10/2016-01/2019 Directed a comprehensive audit of past claims at Chubb Group, identifying opportunities to reclaim $1M ...
An automated “claim concierge” may guide each customer and claimant through the claim process, minimizing the actions required by the adjuster. These scenarios will require insurers to rethink their traditional approaches to claim segmentation, which, until now, was based largely on claim characterist...
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Figure 2. Claims process for adjuster As shown in Figure 2, the main steps in the adjuster's business process involve a number of subactivities that work as main requirements for the new solution. Assuming that this is a good definition of the new process, the next step is to look at ...
From the adjuster side, stronger, integrated, mobile technology will greatly speed up claims processing significantly reducing costs. Failing to adopt new technology will put companies at a competitive disadvantage. Every company should look to evaluate their current systems and offerings and create a ...
Automation of any part of the claim process that results in reduced cycle time for the customer and reduced adjuster time Clearly, having the right level of staffing and meeting customer expectations regarding settlement are important to maintaining or improving customer satisfaction. But hiring more ...