Making an online payment once your water service has been disconnected does not automatically schedule the reconnection of your water service. All past-due bills, late penalties and deposits must be paid before services will be reconnected. All late penalties and fees associated with collections must...
CHICAGO (CBS) --For years, the CBS 2 Investigators have exposed baffling gaffes in the bureaucracy that is the Chicago Department of Water Management: big, bad bills. By bad, we mean wrong. Typically, it's unmetered water accounts that are slammed with outrageous bills, but t...
The Challenge Customers pay their municipal water bills monthly. It’s expensive for cities to send paper bills, chase down late payments, or interrupt service for nonpayments. Payment dropboxes compromise customer information security and make it cumbersome for staff to manually process payments. Es...
City Water, Sewer Bills Could Go Up 3.4%At a glance The Board of Public Utilities met Tuesday to discussits preliminary water and sewer...Chilton, James
The office prepares bills, collects payments for water and sewer service and manages customer service issues for approximately 10,000 customers. Payments can be made by mail, drive-thru window, night deposit, or at the counter. Returning the top portion of the bill with your payment will help...
rate first, then raise usage rates to ease the burden on residents, she said. She also said the council should consider using revenue from the 5% franchise fee applied to water bills for water department needs rather than transferring it to the city’s general fund, which is now t...
Criticism: For most people with yards, the savings from converting to a water-conserving landscape cannot justify the expense of new landscaping, since typically the conversion would save less than twenty dollars on a homeowner's yearly water bills. Which of the following, if true, provides the...
Flores is no stranger. Edwards interviewed him at the beginning of 2019 regarding an inexplicable bill that CBS 2's first water bill protagonists, Kerry and Helene Kohn, received. The Kohn's rented their laundry business to a man who accumulated years of unpaid...
"I figured there was some kind of error, and we'd reason with the City of Chicago and they'd correct the error," Russell said. Figure again. Our series, Getting Hosed, proves bills only get fixed when the CBS 2 Investigators get involved. ...
Section 5 – Water Users’ Bills Bills for water service shall be mailed by the first day of the month following the close of the period for which the service was received. All bills for water service shall be due and payable on the 15th day of the month. When the 15th day of the ...