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Cisco Finesse provides Cisco Finesse agent desktop and IP Phone Agent (IPPA) for agent use. The following table describes the Cisco Finesse Agent Desktop features that are available in Unified CCX.Table 1. Cisco Finesse Agent Desktop Features Available in...
Table 1. Cisco Finesse Agent Desktop Features Available in Unified CCX Feature Agent State Control. From the agent desktop, agents log in, log out, and make themselves ready and not ready. Call Control. From the agen...