China Construction Bank Corporation Corporate Social Responsibility Report 2023 【ESG Report】 March 2024 Corporate Social Responsibility Report 2023 of China Construction Bank Corporation Contents Introduction ... 3 Chairman's Statement ... 5 Highlights in 2023 ... 10 Column: CCB's 70-Year Journey...
By the end of 2018, 5,433 employees were working in the customer service center, providing assistance to more than 513 million people via telephone hotlines, serving 1.288 billion people through smart channels such as WeChat, online customer service and SMS. A third-party survey by CATI shows...