Standalone application o Desktop (example: Braina Virtual Assistant) o mobile (examples: applications Andy English, DoNotPay or Replika: My AI Friend) • Web-based service o integrated on the web (examples: popup window with customer service help) ...
As the technology of chatbot progresses, it is getting clear that chatbots will eventually take over the boring repetitive tasks such as billing, answering questions and more. Instead of hiring call reps who escorts your customers to billing process, a chatbot can easily help to do that and yo...
Table 2 compares this study and the related studies in terms of the seven dimensions that this study focuses on: field of application, platform, educational role, interaction style, design principles, evaluation, and limitations. Table 2 Comparison between this work and relevant studies Full size...