From delivery to instant access to your services or products online, online customers want things now. And they always get it. The power of the real-time online conversation with a client should not be looked upon. Several studies show that 44% of online visitors say that having their concer...
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Another success story of a company that implemented the LiveChat feature is Wells Fargo. In 2008 the company experienced adouble-digit increase in conversions by relaunching their online chat support. The key to success in conversion increase (with live chat) is having your representatives properly ...
Wells Fargo was one of the early pioneers of live chat. They originally started the service over a decade ago (way back in 2002), and though the results were not initially encouraging, they stuck with it. By 2008, they were seeing a double-digit increase in their conversion rates due to...
Keith Law: I don’t think I can fairly answer that question because I don’t know the signability of the other options. Could I have gotten Ryan Waldschmidt at the same price Morlando got? (I doubt Waldschmidt/his agent knew he was sliding to 31.) ...
The one thing you should not underestimate is the power of the real-time conversation with a customer. Forrester Research found that44 % of online consumers say that having questions answered by alive agentwhile in the middle of an online purchase is one of the most important features a websi...