A great live chat agent is one who has answers to all the questions that are being thrown at them and no matter how silly the concerned questions may be, they are never able to piss them off. A live chat agent should never tell a visitor to come up with sensible questions only. You ...
Live chat : Offer a memorable customer experience With the presence of several online stores, the customers have been the freedom and option to choose from a miraculous range of products and services. This has created a great deal of competition for business. Keeping this in mind it is importa...
Handling multiple businesses with LiveChat? Bulletproof your setup with audits, training sessions, health checks and other professional services.Agent priority in a group Set agent priority to decide who should get chats first in a group. There are two settings:...
Trigger Chat with Popups:Use OptinMonster popups to encourage visitors to start a live chat. For instance, display a popup saying, “Got questions? Chat with us now!” when someone is about to leave your site. Capture Emails Seamlessly:Pair pre-chat forms with OptinMonster’s exit-intent ca...
This can be done automatically, with targeted messages, or manually, from the Traffic section of the LiveChat® Agent app. How to start a chat manually? In the Traffic section you see customers as they browse your website in real time. Click on Start chat to send a preset welcome ...
Live chat software typically comes with various pricing models, including subscription-based, usage-based, and tiered pricing plans. Subscription-based models usually charge a monthly or annual fee per user or agent, making it easier to predict expenses. Usage-based models charge based on ...
Chat forms pre-qualify leads and collect information to help you understand who visitors are so you can approach them with the most relevant information. Create automated email follow-ups when chats end to reach out to leads based on their behavior history and share relevant information. Reps...
Agent Name chat.agents.name string Name of the agent. Ended Timestamp chat.ended_timestamp string yyyy-MM-ddTHH:mm:ss.fffZ events chat.events array of object Array of events. Event Text chat.events.text string Message associated with the event. Event Date-Time chat.events.timestamp str...
Exit Pop-Ups ! Turn more website visitors into email subscribers. Automatically detect when a visitor is about to leave your site and show a pop-up at the perfect time. Turn abandoning visitors into subscribers and buyers with the right message. ...
free forever unless you want to add features such as AI assist (from $29/month), video + voice + screen sharing ($29/month), hire a live agent to field your chats ($1/hour), or remove the branding ($29/month). Considering the features that come with the free version, tawk.to is...