Australia's Centrelink provides an unique experiment with the integration of a variety of social services through a single quasi-autonomous organisation. This multi-functional agency delivers services to a number of clients while subject to a range of external and internal imperatives. The case ...
A report from the Commonwealth Ombudsman has made a number of recommendations and a handful of comments on the handling of Centrelink's online compliance intervention (OCI) program -- which became colloquially known as robo-debt -- by Services Australia. After a pilot of 2,600 individuals ...
The research confirmed the hypothesis that parts of a number of social work interventions could be combined and used to effectively assess and assist clients within the prescribed short-term approach. In addition, it supported the researchers' belief that social work models of intervention could be ...