For Shields and other managers, Zendesk’s ease-of-use meant being able to jump into monitoring tickets right away. “The learning curve to use it proficiently is probably greater, but very easy for people like myself to utilize from day one” said Sparky Farwell, Director of Networks Operat...
In the first funding years from 2008 to 2011, the Chamber of Commerce and Industry acted as the contact point for the municipalities when submitting applications for funding. In the meantime, the Bavarian Broadband Centre, which was set up specifically for this purpose, has taken over the pro-...
Call North West 6th Annual Conference - Contact Centre Transformation
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