Nowadays, many restaurants (even the upscale ones) forget or don’t understand the importance of their first point of contact with the customers (i.e. the reservation staff). Their failure to properly train their reservation staff often make the staff do something which antagonises the...
Our server said he could cancel the payment as we were still eating, however we knew we would still have to pay at the end so what was the point cancelling it? After paying the bill, we were all put off eating the rest of our dinner buffet. It was embarrassing for us as many ...