General Accounting Office. (2003).Child welfare: HHS could play a greater role in helping child welfare agencies recruit and retain staff.(Report Number GAO-03-357). Retrieved fromwww.gao.gov/cgi-bin/getrpt?GAO-03-357 Gill, A., & Oakley, G. (2018). Agency workers’ perceptions of cros...
Finally, we see that the burdens aredistributiveas our participants did not experience them equally. Digital self-service affects citizens by endowing them with a new role and tasks that caseworkers previously performed. This shift requires citizens, like the traditional caseworker, to acquire new ...