Microsoft Dynamics 365 for Customer Service offers an extensive set of features that are related to case management, to help organizations service their customers in several ways, depending on the customers' needs, the organization's service model, and other factors....
To use case management, you need to start with basic configuration. Before you configure the necessary components, you should: Determine which HR-related processes are similar in their steps to resolution, such as FMLA cases. You might have different types of FMLA cases like medical leave, famil...
Case management work with cases scenariosCompleted 100 XP 8 minutes Let's see how these features can be used to resolve a case that a customer has submitted.Nancy Anderson is a customer who works for a company named Adventure Works. Nancy calls a central dispatcher to report an...
Create your tests and track defects within the modules for bug tracking and test case management. DevZing is a platform that offers a variety of managed hosting environments as well as modules for bug tracking (Bugzilla), version control, and test case management (Testopia). The tool helps you...
This guide is the introductory voliine for the second in a series of instructor-assisted training modules for rehabilitation counselors, supervisors, and graduate students. This trainer's guide for the second module focuses on the counseling. skills needed for rehabilitation of theseverely disabled and...
JA Solar Technology Co., Ltd. has long been committed to providing photovoltaic power generation system solutions to global customers with its main business of the research and development, production and sales of solar photovolt...
best practices around: code, project structure, data structures, optional configuration, functions, modules and many more we'll drive you through a few operations scenarios use-cases that cover both IaC and configuration management Demo environment arhitecture diagram Demo Usecase scenario In this exam...
Dashboards make it easier for users to consume and work with data. For example, a support agent may need to access cases in multiple queues such as gold and silver support queues. That same agent also needs to see the cases assigned to them, and the activities they need to...
Learn about Azure Many other learning paths inMicrosoft Learn trainingcan help you to build your business case: Next unit: Knowledge check PreviousNext
The firm created its own internal cryptocurrency to reward staff for taking part in its online training sessions. The so-called Mintcoins can be exchanged internally for charity donations or gift cards and have helped encourage the completion of more than 1,900 training modules by 850 people. ...