Customer service is an important aspect of any business, and today, a lot of businesses engage with their customers on social media. Twitter, now called X, is known as the “ultimate platform for cu...
As a best practice, collect guests’ preferred contact methods during the booking process (like email, SMS, or WhatsApp) and follow up with all communication via this channel. After you send the initial confirmation message with reservation details, build out additional flows to send at regular...
There are two kinds of people in this world: Those who get all their holiday shopping done in November, and those who wait until the very last minute. If you fall into the latter category, there's a loophole that'll not only hide the fact that you're a procrastinator (which happens ...