Select Settings and more at the top right of Teams, then Settings > Calls Choose the call queue line you want to make changes in. Select No greeting, Add a greeting message, or Play an audio file from the greeting dropdown menu. If you choose Pla...
Nested auto attendants or call queues that receive calls from an auto attendant or call queue that answered the call don't require a resource account. A free Microsoft Teams Phone Resource Account license for each resource account. External phone calls: At least one Microsoft ...
Manage Teams resource accounts Set up holidays Answer Auto attendant and Call queue calls directly from Teams Reporting PowerShell cmdlet reference for Auto attendants and Call queues Dial and voice reference Voicemail Shared line appearance Dial pad configuration ...
If you’re a call queue agent and your IT admin has linked your team’s call queue to a channel in Teams, you can view, respond to, and collaborate on support calls directly in Teams In this article View your call queue Change your view Return a call Change your availabil...
Learn how to set up Call queues in Microsoft Teams. Call queues provide a greeting message, hold music, call redirecting, and other features.
Filename: sales-hold-in-queue-music.wav Call Answering: Users Bill@contoso.com Mary@contoso.com Conference Mode: On Routing method: Attendant Presence-based routing: Off Call agents can opt out of taking calls: Yes Call agent alert time: 15 Call overflow handling: 200 Redirect to: Ade...
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1. Ensure conference mode is on the call queue:https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue 2. If it is, use consultative transfer 3. Ensure the firmware is updated on the phones (use configuration profiles in the TAC if required) and r...
A scalable way of overcoming the challenges of configuration, maintenance and overview of Call Queues, Auto Attendants and Microsoft Teams Agents. Included Call Queue Extended – your ability to take action as a contact center and be a hybrid working place. ...
Contact Center Services for all Teams Enterprise Voice Users VoiceQ365 A scalable way of overcoming the challenges of configuration, maintenance and overview of Call Queues, Auto Attendants and Microsoft Teams Agents. Included Call Queue Extended – your ability to take action as a contact center an...