which together out-indexed the market with 80% sequential growth in fundings. I'm also very pleased to report that Mr. Cooper was certified once again as a Great Place to Work, which now makes six consecutive years that we've received this special recognition...
For five consecutive years, their FCR and customer satisfaction significantly improved. 8. Agent Coaching Mr. Cooper uses a coach-the-coach approach. They use a coaching feedback grading form to evaluate and score their coaches' effectiveness by rating them on very specific criteria. The coaches ...
So this is something -- some of that should be reversed. Then we had also a reduction in payables, which was driven by two things: We made an effort to optimize our service levels, and that led to reduced level of inventories. We also optimize the resource allocation that led to...
Alexander Graham Bell would be proud, despite the first mobile phone conversation being nothing as classic as “Mr. Watson, come here; I want you.” The first cell phone call was made nearly 100 years after the first telephone call, and here’s what to know about who placed it and ...
Right. Thanks, Laurie. So Kevin was with Central Pacific Financial Corp for two years. We were very fortunate to bring him on board after a great stent with Mr. Cooper in the Continental U.S., one of the largest online digital mortgage lenders. And prior to that -- and at Mr. Cooper...
tube service, that we work 24 hours. So onto the reply that was forward- notice placed on the partition saying: This taxi accepts credit ed to a member of staff to reply “on Mr Khan's behalf.” She wrote: cards. The current PEDs in the front of the cab are on cables and “Dear...
Darren Johnston, CEO, PricewaterhouseCoopers Caribbean Region Ltd, said: "In addition, CEOs see the need to pay attention to wider stakeholder needs, with government and regulators only second behind customers in their impact on organisations' strategies. This may provide public sector bodies with...
So Brett, we've been surveying the answer is we've been serving thousands of guests every week. We do that. Brett Petit's team, Mark Cooper and his team, they do really good work on this. We actively engage with our Active Pass base, and they give us really good feedback. S...
it's a collaborative win-win for us and Flagstar, which showcases Mr. Cooper's ability to provide a full-service solution. In this case, we helped Flagstar solve for their balance sheet goals by selling their MSR asset at a fair price to a credible partner in a single, quick, low-...