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Patience set to “Empirical”, means that, for each customer in the simulation, we generate a random patience time from the empirical CDF estimated by the Kaplan–Meier estimator. Patience is set to “Exp” means that we assume the patience follows an exponential distribution, with its mean be...
For example, Kaplan Early Learning Company is using our customer agent to enable 25% to 30% of their customers to self-serve, reducing average ticket response time by 30%. Morehouse College is using our content agent to create blogs with best practices, which has resulted in 30% increase in...
Toni Kaplan--Analyst Great. Got it. And then just -- I know it's still early, but could you talk about the potential impacts from the California wildfire cleanup on your volumes? And I just wanted to confirm that there's nothing in the volume guidance from that at this point, and tha...
And our next question comes from Toni Kaplan from Morgan Stanley. Please go ahead, Toni. Toni Kaplan—Morgan Stanley — Analyst Thank you so much. So one of your competitors has been talking about using a strategy where they’re incentivizing their drivers to cross-sell products. Can you tal...
s a big step forward from existing staffing formulas. Using simulation, test and try out different agent staffing scenarios before implementing them in your call center. Observe caller abandonment behavior, queue times, service levels, and more in a computer-simulated automatic call distributor (ACD...
Toni Kaplan—Morgan Stanley. — Analyst Thank you. Rob, maybe you could help us understand your thoughts around M&A. Would you say you are more open to large deals or would you continue to stick to small or medium tuck-ins? And what would be sort of the most attractive for you in an...
20020064270Method for alerting a customer lineMay, 2002Kaplan Attorney, Agent or Firm: AVAYA INC. Claims: What is claimed is: 1.A method, comprising:determining that a user device is within proximity of an in-progress call between two or more communication devices;receiving a request from the...
Kaplan, Ori (Haifa, IL) Weintraub, Guy (Haifa, IL) Merin, Guy (Haifa, IL) Ziklik, Elad (Haifa, IL) Application Number: 12/689260 Publication Date: 10/07/2014 Filing Date: 01/19/2010 Export Citation: Click for automatic bibliography generation ...