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Remote Phone Call connects the PC to an iPhone or Android phone as remote dialer. The app also allows to dial calls directly from Outlook.
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So if the pacing ratio is 3:1, then the dialer dials out 3 calls for each available agent. However, based on the average success ratio of the call and call abandonment, the pacing ratio is adjusted to a lower value, say 2.5:1 or 2:1. Usage: This is very relevant for high volume...
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