Lisa Shea Article Dell customer support call (Yes, tech was fired, but he must have had fun with this one!): T: Customer Service C: I need help! T: What seems to be your problem? C: I can�t get the computer up and running. T: Do you get anything, lights, sounds, anything?
The article focuses on the financial performance of Dell Inc.'s stock. The author reports that since July 2004, the company's stock has performed poorly, dropping from a high of more than forty dollars a share, to about twenty one dollars as of August 21, 2006. The article suggests that...
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Based on interviews with customers from July 2009 to December 2010, Apple's lead in phone support over Dell and HP dipped a bit in the second half of last year compared with the first half, according to thestudyfromVocal Laboratories(Vocalabs). But Apple customers seeking tech support still ...
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support agents who were often underqualified and unreliable. We cut our tech support costs in half while dramatically improving agent skills and reliability. Many of the agents SVC recruited had previously worked at large centers on accounts for major companies like Dell, Microsoft, Lexmark, and ...
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