South Africa has become a key player in the offshore call centre and business process outsourcing arena, offering a unique blend of linguistic and cultural alignment with Western markets. Renowned for its proficiency in English and other African and European languages, the country provides exceptional...
This paper draws from an ongoing research project that uses a qualitative feminist framework to investigate young women's participation in the call centre industry in Cape Town, South Africa. The paper further draws on intersectionality to tap into lived experiences of young women working in ...
As the call centre market continues to grow, South Africa has emerged as a highly appealing location for organisations' call centres or business process outsourcing companies. The young, determined South African call centre workforce is expected toincrease by 25% over the next two years. While the...
Call Centre Industry Feels for Its FootingTo keep pace with global trends, many South African businesses have been cornered into providing a 24-hour service by means of call centres.Cape Times (South Africa)
MCI Group’s holdings are: BPOaaS, BYC Aqua, Byron Yeats, East West BPO, GravisApps, Gravis Marketing, March East, Market Force, Mass Markets, MCI BPO, MCI Federal Services, OnBrand24, Sydney Call Centre, Teletechnology, Valor Intelligent Processing, and Vinculum. For more information about...
call centre- a center equipped to handle a large volume of telephone calls (especially for taking orders or serving customers) call center center,centre- a building dedicated to a particular activity; "they were raising money to build a new center for research" ...
(esp. southern Germany), Austria regional (esp. western Austria: Vorarlberg), otherwise dialectal or dated; Switzerland; South Tyrol dialectal; South Africa (KwaZulu-Natal)) anläuten (de), (Switzerland) telefonieren (de), (Namibia) anbellen (de), (South Africa (KwaZulu-Natal)) aufringen ...
Call centreCustomer service industryExperience of workThis qualitative research study explored the work experience in a call centre environment in an information technology call centre based in South Africa, which service foreign customers exclusively. Three data collection methods were used, namely ...
MCI Group’s holdings are: BPOaaS, BYC Aqua, Byron Yeats, East West BPO, GravisApps, Gravis Marketing, March East, Market Force, Mass Markets, MCI BPO, MCI Federal Services, OnBrand24, Sydney Call Centre, Teletechnology, Valor Intelligent Processing, and Vinculum. For more information about...
MCI Group’s holdings are: BPOaaS, BYC Aqua, Byron Yeats, East West BPO, GravisApps, Gravis Marketing, March East, Market Force, Mass Markets, MCI BPO, MCI Federal Services, OnBrand24, Sydney Call Centre, Teletechnology, Valor Intelligent Processing, and Vinculum. For more information about...