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• Developing objectives for the call centre’s day-to-day activities. • Conducting effective resource planning to maximize the productivity of resources (people, technology etc.) • Collecting and analysing call-centre statistics (sales rates, costs, customer service metrics etc.) • To ens...
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Here are job overviews and job descriptions for all call centre roles, from a Call Centre Agent to a Customer Service Director. What Are the Typical Positions in a Call Centre? Within a call centre there are common roles, responsibilities, and positions, including the Call Centre Manager, ...
call centre- a center equipped to handle a large volume of telephone calls (especially for taking orders or serving customers) call center center,centre- a building dedicated to a particular activity; "they were raising money to build a new center for research" ...
200 new call centre jobsKenny Kemp
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Business Development Manager 23 days ago £30000–£35000 yearly Full-time Isleworth Brentford, west London Fully office based role (no remote working), full time, permanent - 9:00am ... Work with the stores and call centre to maximise business opportunities from inbound enquiries ...
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