Course Objectives: Learn about what's involved in setting up a small call center and how to manage it. Course Fee:FREE Course Duration:2 hours Course Outline: Advice for Managers of Small Call Centers Developing a Systematic Planning Process What to do? System Requirements The Minimum System Re...
培训课程:管理呼叫中心 Call Center Management.关键字:.所属领域:客户服务.开课时间:2007年04月05日 09:30 周四.开课地点:上海市.课程收益:掌握呼叫中心的运作管理与人员管理技能,并了解公司高层期望获得哪些汇报信息
"Contact Center Management Boot Camp" - Free Sample Lesson Get a sneak peek at lessons and activities directly from the course workbook! Free Sample Lesson Get ICMI Training announcements and offers like these, right in your inbox:Get Training Updates News, content, and exclusive ICMI Training ...
aYes, of course! I will send the result to Call Center management team, and will continue discussion with call center leaders improve the AF problem. 当然是,! 我将寄发结果到呼叫中心管理组和继续讨论与呼叫中心领导改进AF问题。[translate]
Jay ReedWorkforce ManagementPrincess Cruises “I was looking for a comprehensive program that gave our workforce professionals exposure to each of the specific WFM areas. With the courses from The Call Center School everybody gained new insights around real-time, scheduling and forecasting. The course...
Course Summary Enjoy exclusive access to engaging lessons you can share with employees to improve their call center skills. Including these lessons in your corporate training sessions can help employees strengthen interactions with customers, understand digital customer service and improve customer satisfactio...
In that case, the software can recommend the relevant course from your LMS to upskill the agent. Learn more: How learning management system works 4. Be focused on goals As a call center coach, you can work with your agents to establish SMART (Specific, Measurable, Achievable, Relevant, ...
Since the majority of customer interactions are with your agents, here's how to improve your call center performance management with metrics.
Quality assurancemanagement is a set of processes geared towards meeting that standard. Here are two main processes that a call center management team may use to implement QA: A. Call quality monitoring Numerous QA tools canmonitorand analyze live calls to give real-time insights on: ...
Call Center Management Reading List Daily Action Plans Appendix – Over 40 pages of highly effective tools Course Catalog LatestLeadership Posts Jan 21 How Effective People Set Clear ExpectationsContinue Reading Jan 07 The Art & Science of Conversational Job InterviewsContinue Reading ...