Email templates Voice integration Real-time website monitoring and statistics Overall verdict LiveAgent is a reliable call center solution that can support numerous agents since it includes auto-routing and back-end coordination features. However, it has poor customer support. The translation feat...
Discover the organizational impact of an employee development plan and how it can affect the employee experience. Use our free templates to get started today.Watch a quick call center software demo The Zendesk integrated voice solution syncs with all other channels, and lets agents see all custo...
Your call center customer service agents are one of the most important teams within your company. The customer service software they use manages and streamlines their efforts to improve the customer experience.
Easy access to in-depth customer insights With LiveAgent’s outboundcall centerCRM software you get instant access to comprehensivecustomer insights, including each customer’s personal information, previous purchases, and service history – all in onehybrid ticket stream. Armed with this knowledge, ag...
LiveAgent’s call center software is an all-in-one platform providing advanced help desk capabilities like chat widgets, ticketing systems, social media monitoring, and a knowledge base. The platform’s phone system has features like ICR, ACD, routing, call transfers, call recordings, and HD vi...
Call center scripts give your agents an easy way to provide information to a customer in a clear and consistent way. This doesn't mean writing text that your agents will recite word for word-- instead, think of scripts as an internal knowledge base that your agents can easily access and ...
Dialfire is a powerful cloud contact center solution with comprehensive automation, modern AI tools, and advanced features.
Using technologies like IVR and predictive dialers, cloud contact center solutions, call centers have been empowered to cut costs while also improving caller experiences. In the past, unwanted interruptions from automated calls have given predictive dialers, the technology which dials and connects calle...
Dialfire is a powerful cloud contact center solution with comprehensive automation, modern AI tools, and advanced features. Sign Up WE LOVE CONTACT CENTERS. Much more than just telephony software. You will love us too. It makes us happy when you become more successful with us. That’s what ...
Third-party integration Yes Chat, email, and social media tools Yes Yes, plus SMS and Google Business Yes, plus SMS Call routing Yes Yes, with AI assist Yes Self-service support features Help center, knowledge base, and community N/A Help center and community forum Free trial Yes No Yes ...