Since the majority of customer interactions are with your agents, here's how to improve your call center performance management with metrics.
He began recording his own music at home on an 8-track long before it was considered ‘retro’ to do so. Over the years he’s been in more bands than one could comfortably keep track of; Tin Honey Gold, Idiot Purge, and St. Bastard, to name a few. If you’re looking for a ...
Chevelle have delivered one of 2021’s best rock albums withNIRATIASand while there are several songs we could’ve chosen from this stellar set, “Peach” provides a standout moment. The track sneaks up on you with a slow-building spiralling open before unspooling in Tool-esque fashion with...
I found this band on Instagram, I was scrolling, and I heard the song and was like, "Damn, they're good." It's a different vibe from what I've listened to before. The genre is city pop, I think. It felt quite fresh when I heard it. ...
I guess, like when you look at them, where were they shopping before? And now that you've seen this growth in the customer count, like how are you focused on retaining these customers? James G. Conroy--President and Chief Executive Officer ...