Well, I think the biggest change that we've seen in the insurance industry over the last few years is that moving beyond just commercial mortgages into broader private investment-grade credit has gone from something people saw a novelty to a necessity. And so I think now if you're competing...
quickly and put customers first. As a result, we've led the industry in helping customers. We created a Shelter-in-Place Payback program of more than $600 million. Special payment plans are being used for customers experiencing financial challenges. Auto insurance coverage ...
By way of background on me, personally, I've devoted most of my nearly 30-year career to the application of technology in the insurance industry. This started with the creation of the insurance software business within Accenture. After which, I spent more than seven years at Allstate In...
and so we're happy with the improvement. And we're also cognizant of the environment in insurance, which is obviously, you've seen the headlines around Allstate and others returning money