1 {{now.convertToTimeZone("Australia/Sydney")}} This automation rule calculates two kinds of totals: the time spent in each status and the total time spent on the issue from start to finish. The following expre
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First response time (FRT), sometimes referred to as first reply time, measures how long it takes for a human customer support agent to reply after a customer initiates contact by email, social media, live chat, or phone. FRT is measured in minutes, hours, or days. It works like this: ...
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Calculating the cost base of investments for CGT in Australia When selling part of a shareholding where you have bought multiple parcels over time at different prices, several factors need to be considered. For example, you will need to be able to identify and nominate exactly when the shar...
Learn more about On-Time In-Full (OTIF), how to measure it, improve it, and why it's important for a growing ecommerce business.
In Australia, full-time employees who normally work on the day a public holiday falls on are entitled to a paid day off. This means that full-time employees who don’t work on a public holiday are entitled to be paid their minimum pay rate for theordinary hoursthey would have worked if...
However, it may not always be in your best interest to order a high volume of inventory from a supplier. With more inventory, your storage fees go up. The just-in-time (JIT) approach involves receiving inventory just before selling it, rather than keeping it on hand for weeks or ...
Ecommerce businesses must optimize inventory purchasing and warehousing. Learn what carrying costs are, how to calculate them, and more