and ratings of, their providers (e.g., hospitals, home health care, hospitals) and health plans. The consumer experience entails all the interactions an individual has with your plan and their perception of whether those interactions are overall positive or negative. Their experience breaks down t...
Multiple stepwise logistic regression was used to see if patient experience ratings based on CAHPS responses in California commercial health plans differed from all other states combined./p pResults/p pCAHPS patient experience responses in California were not significantly different than the rest of ...
undertook extensive efforts to develop and test new HCAHPS measures.#Describe the development and testing of new HCAHPS measures.#Activities supporting the development and refinement of survey items and measures included 4 patient focus groups, 27 cognitive interviews, and a 12-member technical expert ...