Asking customers how they prefer to communicate is a great way to introduce them to the idea of business texting. Try sending them a message such as, “We use SMS to provide better customer service. If you’d rather stick t...
2. Texting can improve customer satisfaction. Many businesses incorporate text messaging into customer service to boost customer satisfaction. When you choose SMS communication, your customers realize you respect their needs and time. They will likely appreciate the reminders, announcements and news you ...
Peer to peer texting (P2P) refers to one-to-one conversations between two people, typically on cell phones, rather than through a business texting service. In a business context, it refers to texting one person at a time, instead of sending one message to many people simultaneously. P2P tex...
Helpful business texting etiquette tips Be mindful of tone If you’ve ever texted someone and received a response of merely, ‘k’, you know all too well how difficult it can be to decipher a person’s frame of mind over text message. This is why it’s extra important to be mindful ...
Once you have your customers' phone numbers, you can easily send them relevant SMS marketing messages from yourbusiness phones that will feel personal and professional. Be sure to use a high-qualitybusiness texting service. If you want to boost your business, then you can opt forAvochato’s...
Luckily, texting is here to save the day. Whether you’re new to texting, considering taking this next step, or a texting pro, we have you covered on the six best texting strategies to fill in those communication gaps and maximize your success: 1. Information is power W...
13. Service Request Text messaging provides a convenient way for people to request and approve services. One common example is the car repair shop. Texting allows technicians to quickly inform customers of the issue and also confirm any work that is to be done with written approval, vs. just...
29% of people said their businesses are texting for marketing and promotions. Meanwhile, the top use case is customer service—back and forth conversations about accounts, support, product ordering, appointments, and all the questions that come up along the customer journey. ...
ExpertTexting mass text messaging service is almost one-fourth the cost as compared to other brands along with all the advanced features to engage your customers and reporting without compromising on quality. One step signup to get started and enjoy 125
“mistakenly assuming that just hiring a third party to send out the texts shields their business from liability.” When using a third-party texting service, businesses remain responsible for their message content. Olexa also warned companies against assuming their business’sgeneral liability insurance...