Answering the phone at work: it is a small task, performed numerous times during theday. Although it is a small task, it is important to do it properly. The telephone isoften the primary means of communicating with clients or colleagues in other locations. Theperson on the other end of ...
B. Ask who is calling. C. End the call immediately. D. Hang up without saying anything. 相关知识点: 试题来源: 解析 B。解析:接听商务电话时,先说“Hello, this is [your name].”之后应该询问对方是谁。A 选项谈论个人事务不合适;C 选项立即结束通话错误;D 选项不说话就挂断更不对。反馈 收藏 ...
Ideal For: Small businesses with predictable call volume. Requires: Training and resources for call handling skills.Virtual receptionist servicesThese are remote services that answer calls on behalf of your business. These agents (who don’t work for your company) determine the reason for calls and...
When answering a business call, you should say: A. “Hello!” B. “Hello, this is [your name].” C. “Who are you?” D. “What do you want?” 相关知识点: 试题来源: 解析 B。解析:接商务电话时,应该先报自己的名字,选项 A 过于简单,选项 C 和 D 不礼貌。反馈 收藏 ...
A. Who are you? B. Hello? C. This is [your name]. How can I help you? D. What do you want? 相关知识点: 试题来源: 解析 C。接听商务电话时,应先表明自己的身份并询问对方需求。选项 A、D 不礼貌,选项 B 过于简单。反馈 收藏
A. proper telephone etiquette B. improper behavior C. unnecessary introduction D. formal letter writing 相关知识点: 试题来源: 解析 A。接商务电话时先报上自己的名字是恰当的电话礼仪。这不是不恰当的行为,也不是不必要的介绍,更不是正式信件写作的例子。反馈 收藏 ...
A. Who are you? B. Hello. This is [your name]. C. What do you want? D. Wait a moment. 相关知识点: 试题来源: 解析 B。解析:在接听商务电话时,应礼貌地自报姓名,选项 B 符合商务电话礼仪。选项 A 不礼貌;选项 C 态度不好;选项 D 比较生硬。反馈 收藏 ...
When you're answering a phone call, you might need to take notes writing down some key Information such as phone numbers. Names advise the figures time each day. So it is quite important to have a notebook and a pen at hand. With the invention of mobile phones, people do not have ...
Besides handling the usual telephone lines these experts perform extra tasks. One can act as a connector to callers at different call ends and within a firm and beyond. Some of them may be offered skills and knowledge on how to use diary software. These tools are essential in the ...
(h) creating an ethical corporate culture, (i) demonstrating corporate social responsibility, and (j) providing servant leadership. The introduction to the paper shows how these concepts interrelate; its conclusion offers a challenge to business leaders to answer their call to business in the ...