Besides, on the relationship between customer trust and customer loyalty, it also had significant positive finding. Such finding was in line with the concept of SERVQUAL and The Commitment-Trust Theory, stating that service quality interaction would minimize the gap between the expectation and the ...
This study aims at investigating the effect of product quality and service quality on customer loyalty through customer satisfaction. Data collection was c... CE Susanti - 《International Journal of Process Management & Benchmarking》 被引量: 2发表: 2014年 An integrated framework to understand how...
aFrom its very inception Creative focused on building customer loyalty by providing quality, customer satisfaction and value. Over the years Creative has continued to mature, adding skilled staff and delivering the best to its customers. 从于大厦顾客忠诚集中的它开始创造性通过提供质量、用户满意和价值...
businesses can cater to diverse customers and foster long-term relationships. Consider implementing financing options as a strategic move to enhance customer satisfaction and boost your business’s growth. Investing in customer loyalty through accessible financing is beneficial...
In an online retail context, customers assess products through verbal and visual stimuli (design elements) deployed on web pages (Bleier et al., 2019). Thus, shopping experience depends on the aspects that online retailers can control (e.g., web design, quality of the information, price, pro...
Findings - The results reveal that both quality dimensions, through an e-quality second order dimension, are critical to obtaining loyalty through perceived value. In terms of functional quality, however, privacy is not significant for consumers because security programs have improved. Moreover, the ...
Syfe + Zendesk: Building trust and loyalty through customer support Founded in 2018, Syfe is a Singapore-based fintech company with a mission to empower people to build their wealth for a better future. Built on the pillars of access, advice and innovation, Syfe caters to the full spectrum ...
Brands can enhance stickiness by focusing on personalized experiences, rewarding loyalty through innovative programs, delivering consistent value, and engaging customers through multiple channels. 3. What role does technology play in building customer stickiness? Technology, such as AI and data analytics, ...
Customer's satisfaction and loyalty through e-commerce: the case of company X The study also revealed that the relationships between demographic factors such as gender or age, e-satisfaction and e-loyalty do exist. Specifically, male customers are more satisfied with and more loyal to Company X...
You can use the Brand Pyramid when developing a marketing strategy for your brand, product, or service. When you understand the five stages that people go through while they build loyalty to your brand, you can focus your marketing efforts on leading target customers through them. ...