Besides, on the relationship between customer trust and customer loyalty, it also had significant positive finding. Such finding was in line with the concept of SERVQUAL and The Commitment-Trust Theory, stating that service quality interaction would minimize the gap between the expectation and the ...
While current trends show a dip in brand loyalty, businesses can still foster loyalty by consistently delivering quality. Here are a few additional strategies: 1. Special Offers that Engage Customers: Engaging customers through feedback, special product offers, and loyalty programs h...
In an online retail context, customers assess products through verbal and visual stimuli (design elements) deployed on web pages (Bleier et al., 2019). Thus, shopping experience depends on the aspects that online retailers can control (e.g., web design, quality of the information, price, pro...
Findings - The results reveal that both quality dimensions, through an e-quality second order dimension, are critical to obtaining loyalty through perceived value. In terms of functional quality, however, privacy is not significant for consumers because security programs have improved. Moreover, the ...
The Relative Impact of Service Quality on Service Value, Customer Satisfaction, and Customer Loyalty in Korean Family Restaurant Context Authors: Yong-Ki Lee, Kyung-Hee Park, Dae-Hwan Park … See all similar Cited by23 How does shopping duration evolve and influence buying behavior? The role...
Brands can enhance stickiness by focusing on personalized experiences, rewarding loyalty through innovative programs, delivering consistent value, and engaging customers through multiple channels. 3. What role does technology play in building customer stickiness? Technology, such as AI and data analytics, ...
Relationship quality was perceived through the behavior of both supplier and clients and the quality of their interaction. Relationship quality antecedents include the information sharing and customer orientation. The finding suggests that supplier with strong levels of customer orientation, the supplier and...
Syfe + Zendesk: Building trust and loyalty through customer support Founded in 2018, Syfe is a Singapore-based fintech company with a mission to empower people to build their wealth for a better future. Built on the pillars of access, advice and innovation, Syfe caters to the full spectrum ...
CPG businesses should feel confident on their ‘delivery’ before focusing on ‘delight’, as great delivery will be the bedrock for securing and nurturing consumer loyalty through ‘delight’ offers. These ‘delight’ offers can also be a highly valuable tool to capture consumer data and insights...
For example, the concern for the long haul encourages family firm leaders to focus on building customer loyalty (Miller et al., 2008) and an image that stresses quality and customer-service (Sundaramurthy & Kreiner, 2008). A long-term orientation should encourage family firms to protect their...