Have been a customer of bt for 46 years, saw an offer from sky which was half the price of bt. Decided to go with Sky, next day bt phoned me saying they could offer a new deal which was £8 more than Sky, so rather than going through the messy business with new modems etc I...
Thankfully I’m now free of them and have moved straight to Zen who actually fulfill their promises and have very helpful UK call centres. HOOORAY.As a parting insult from BT I recently received an email from them telling me that I now had to return their equipment (router etc) with ...
over 12 hours of calls to their so called 'Support' team... who haven't got a clue. I'm still waiting for a call back from a supervisor who was calling me at 3pm today to help reset my password after the initial account setup never worked. Over the last week I've had every excu...
I phoned the BT helpline 1st line support and they couldn't get me to do anything I hadn't already done, and they were unable to tell me the problem, but they gave me the email btconnectedhome@bt.com to send my logs to, who are the 2nd line support who can look into it in...
The Openreach engineer definitely phoned India and told me that is where all the admin staff are based. However BT staff are based in UK or Ireland. In fact the BT Guide who has arranged the for the technician visit was in Ireland. 0 Ratings Reply ...
So what did I do? I walked downstairs to a different provider, who gave (sold) me a nice contract without (OK, I had to ask, but the dude could plainly see that we are adults, so no dead-tree was required) any such filter. ...
I was also assigned several case managers who promised the earth but never delivered. Bt would just keep telling me " It's Openreach that are having the issues. Not us " I might be able to accept that if Openreach wasn't BT, but it is! Ive given up on BT and will never use them...
When I phoned up I always got Indian call centers, that's fine, like anyone who tries to make a living but i could not understand a word spoken. You can see all the bad reviews avoid BT they are still the worst company around and will basically just steal your money Date of experie...
I've phoned it and says the debt still stands even though account clear so they won't do anything to help I'm at a loss Can someone please get this all sorted Ie clear records from experian etc Call off the debt collectors who are now saying they gonna get a cab against me0...
I phoned the BT helpline 1st line support and they couldn't get me to do anything I hadn't already done, and they were unable to tell me the problem, but they gave me the email btconnectedhome@bt.com to send my logs to, who are the 2nd line support who can look into it in...