An intuitive platform that lets you stay on top of mobile billing, usage and expenses. Also enables easy management of SIMs and network services, at any time. More info Log in BT One Phone Never miss a call. Effortlessly take landline calls on your mobile devices. Whether you're a small...
Phone line and services Faults and repairs BT faults: How to report payphone faults or damageBT faults: How to report payphone faults or damageTo report a fault or damage to a BT Payphone please email us the telephone number and location of the faulty phone box, togeth...
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If you can connect to the internet via another source (e.g. mobile phone) you can report broadband faults online. However in my experience these take a week to be marked as "resolved", and after that the problems persist.Engineers apparently can only be booked on weekdays during business ...
We’re building more energy-efficient fixed and 4G/5G networks, while switching off our old legacy ones. As well as saving energy, full fibre networks are better at handling the effects of physical risks like flooding and higher temperatures. That means fewer faults or engineering visits. ...
30 BT Group plc Annual Report 2019 Our key performance indicators We have achieved our customer experience target for the year, but want to go further. Our results were in line with the financial guidance we set in May 2018 for adjusted EBITDA and normalised free cash flow. We exceeded our...
use of such lines and report any incidents in such lines directly to the supplier of the line; 9.1.11 not use any DSL line provided by BT to make or receive PSTN calls; 9.1.12 not make changes to the line or any telephony service on the line, witho...
4.4 If you are using ATM Service, Phone Banking Service, NET Banking Service, Mobile Banking Service, E-statements/E-advices Service or CMB Wing Lung Corporate NET Banking Service, you must contact us as soon as reasonably practicable by telephone (Report Loss Hotline: 852 3711 7900) or by...
NB you need to use wired Cat5/6 ethernet connection to a PC/laptop into the modem router and ideally with the master faceplate removed so no extension phone wiring in place to demonstrate a fault or speed issue with your FTTC / ADSL line. No other way will eliminate issues in the home...