Yet to ever have a decent experience using thier services. Complete customer expereince failure. Its nothing short of embarrassing. Date of experience: June 18, 2020 Useful1Share DP Darren Purnell 4 reviews GB Aug 4, 2023 Rang to cancel all BT products as out… Rang to cancel all BT ...
The cost of the service does not match the service you actually get and the phone lines to what they term customer services are a nightmare, take ages to answer and very rude unhelpful staff forcing you literally to have products you actually don’t want.They seemed to make strides forward...
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4/17/18 “Combining our enterprise businesses will allow us to strengthen the services and products we offer to businesses and sharpen our focus on Customer Service, through clear accountabilities and by introducing efficiencies,” BT Chief Executive Gavin ... Read full story »09...
The other issue I have is that I become a BT employee fixing my problem over the phone and still paying big money for a less than adequate service. Why should the customer have to be involved in sorting the problem. Long gone are the days where you related a fault and an engineer was...
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In these scenarios you would need to cancel BT broadband yourself by contacting customer services and giving 30 days notice that you would like to terminate your deal. If you are switching to an Openreach provider, the notice period is only 14 days. Cancelling BT broadband by phone You can ...
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